The products available for purchase on our web site are downloadable, fully-functional, and try-before-you-buy. We provide free trial version to let you fully evaluate our products before you make a purchase decision. Please use the trial version to make sure that the software meets your needs before purchasing a license. All of our software is fully-functional during the trial period, the trial version will not expire but will leave watermark on pages. Once the software is legally registered, watermark will be removed. None of our software requires registration to enable its primary functionality. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.
If you are not satisfied with your AXPDF desktop converter or should you have any problem using the software, please send us email with your order number and product name for technical support. If the issue happens to specific file, it would be helpful if you can email us the file that you are having problem with which could be better for the illustration of the problem.
If you purchase one of our products, after your payment has cleared you will receive an email with the purchase code to activate the software. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.
In rare instances and only within 15 days of purchase, if due to technical difficulties the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 15 days of purchase, a signed statement that you have uninstalled the software and removed it from your computer is requested to send to info@AXPDF.com. AXPDF is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays. Please be aware 50% up to $50 order cancellation fee will be charged.Acceptance of this Refund Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products or services, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please send any questions regarding our refund policy to info@AXPDF.com